We have a 48 Hrs return policy, which means you have 48Hrs after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at samskrutiboutique.inquiries@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at samskrutiboutique.inquiries@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us within 48hrs if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
Our garments and Jewellery are all on a made to order basis and specially handcrafted for you. We assume that you agree to our terms and conditions when placing an order. Once an order is placed, we do not offer any cancellation, exchange or returns.
However, for any products in requirement of possible alterations, we will be happy to assist you.
Our packaging is done just as carefully as the quality of products they contain. Our team ensures that all products are released at a perfect condition from our end.
However, if there’s a genuine defect /damage in the received product caused in transit, a replacement will be offered only if there’s an uncut unpacking video within 24 hours of receiving it. Video should contain sealed packet with printed shipment label proof and product returned should contain original tags and packaging in an unworn/unused state.
On receipt of the returned product, our team will conduct a quality check and proceed to ship the replacement or refund. Samskruti Boutique reserves the right to Refuse a return if the product is found to be used and worn upon its arrival. Please note that the entire process of replacement or refund may take up to 12-15 days. Your cooperation and patience during the same will be highly valued.
Please Note:
We click our photos in natural light and without any filters or effects so that the product depicted on the website is closest to how it looks in reality. However, there are times when the camera lens cannot match the perspective of an eye and thus slight colour difference (5-10%) seen in the product is unavoidable. Some products and colours also tend to look slightly brighter in photos as all screens and devices are calibrated differently and always highlight certain colours more.
We click our photos in natural light and without any filters or effects so that the product depicted on the website is closest to how it looks in reality. However, there are times when the camera lens cannot match the perspective of an eye and thus slight colour difference (5-10%) seen in the product is unavoidable. Some products and colours also tend to look slightly brighter in photos as all screens and devices are calibrated differently and always highlight certain colours more.